• Define strategy - Digital Transformation Consulting

First and main step in digital transformation journey is “consulting services”. Scope of this phase is to assess current business model and point digital service capabilities through overall business assessment (data analyzes, process analyzes, touchpoints, how data process, value of information and their structure, user experience), plan and execute digital transformation business model workshop for CxO management level. Outcome of this phase shall be agreed proposal for digital transformation business model for execution plan.

• Planning execution – Digital business model innovation

In this phase has to be covered all new aspects and influences of agreed business model with new digital services. This require complete new assessment of new business model, has to be define new information system architecture, analyze all channels of communication (omni/opti-channel), automation of process, integration. Outcome of this phase shall be agreed plan of activities for digital transformation.

• Implementation and execution of digital transformation – Information system adjustment

Final phase is largest and very important from right scoping, sizing and aligning new information system with all crucial IT hardware pillars and old/new core digital services and applications with real time analytics and all cyber security aspects for entire IT stack. Education of people is very important because in all WW digital transformation projects main reason for failing of projects are people and their readiness to accept changes and new business model. So, let say that this final phase is “never ending story” and request continuous cycles of analyzing and improving business model through accepting new digital services and client centric approach.

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